Zoom Car — Horrible experience

Address:	Mumbai City, Maharashtra, 400057
Website:	www.zoomcar.com

Hi. Not sure who all will get this, but i have decided to dedicate this day to let whoever i know about my experience with the startup marvel zoomcar that was supposed to revolutionize, well.. Something. My day trip got cancelled thanks to the revolutions at zoomcar, so i might as well sit and kick my own a* for even trying them.

I had downloaded their app a while back, but never really needed to use them. So yesterday i decided to use their service since my car was not available today and i had to travel around all day getting a lot of work done.

I activated my account, selected the car, and slept, looking forward to a stress-free day enabled by technology.

When i got ready to start today, i opened the app and i asked my uber driver to get me to the spot on the map. That was the last thing i did that made any sense to me. Soon i reached a large empty car park, and the spot on the car park was a hot scorched ground with not a single car. I waited for 5 minutes then i called zoomcar and they had no idea what was happening and they said someone will call me and disconnected. I waited another 5 minutes in the burning heat and, no call. So i asked a sweeper if he has seen zoomcars here. He said "woh to kab ka shift ho gaya. Us bldg mein 4th floor pe hain abhi." i was already fuming and the heat was only part of the reason for it.

So i trudge up 4 floors and see the car parked there. I walked up and excitedly opened the app and pressed "unlock". No response or blinking, either from the app or the car. So i walked up to the car and found it was already open! I get in and and open the glove compartment, which, as if on cue, falls to the ground spilling all its contents. So i walk around clean up and put everything back and start searching for the key. Nothing.

I see a man walking around opening and closing the other zoomcars. He is watching me clean up and says nothing. So i mentioned that i dont see a key in there, to which he said "aisa thode hi key rakhta hain. Woh manager aayega toh uske paas key hai". He said manager went somewhere and he had no clue when he would be back. And to add injury he said "woh form-beem bharna padta hai, thode hi kisiko gaadi le jane dega aise"!

I waited for five mins, the heat was unbearable and i decided to surrender the day to zoomcar. I had expected to walk up to the car, unlock it, take the key from the glove compartment, turn on the ac and drive away, similar to what i read online (I am gullible like that. This is i read on the website: "fill the checklist on the zoomcar app or by calling us. Grab the keys in the glove-box, then drive baby, drive." i found myself grabbing a broken glove-box with no key and walking baby, walking... Back in the heat, defeated by the prospect of "form-beem", looking for a rick to take me back to my office so i could just get in an air conditioned room and calm down and write this all up.

Now i will spend five minutes to find the email ids of some people working at zoomcar, send them this email, uninstall the app, meditate and get back with life. That's all!