[Resolved] Zoom Car — I am complaining about the pedl cycle

deepen singh

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700156
Website:	Pedl rental cycle zoomcar

I unlocked a cycle yesterday... When i locked the cycle the lock was not working properly also it was showing to park the cycle in a cycle stand... While everyday i used to park the cycle at there only... I locked it and came to my room the trip was not ending so i waited for a while to let it end automatically... As it happened before also... Next when i am checking the zoomcar app the trip is still going on and the amount is 56 rs... Its not my fault if the lock of cycle is not working properly. I want a solution for this.

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Feb 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Zoomcar Customer Care's response Hello Deepen,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim