[Resolved] Zoom Car — I am complaining about wrong inconvenience charges

Abhinav Dhanawade

from Mumbai, Maharashtra

Address:

pay n park,opp. little world mall, sector-2 pravesh marg,sector-8, kharghar

I have been charges extra 2000 rs inconvenience fee. Why am i charged by this extra charges as according to me there was no any damage done to charger and was parked before time. And in receipt provided on zoomcar app there is no detailed statement about what kind of inconvenience was caused. Car was dropped without any issues so there was no any inconvenience and i am charged by wrong extra fee.

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Oct 25, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Zoomcar Customer Care's response Hello Abhinav,

Greetings!

We are sorry to know that there is a discrepancy in the charges, please share the booking ID for us to have the issue checked.

Regards,
Appachu
Zoomcar

Sep 21, 2019

Updated by Abhinav Dhanawade Booking ID : JPS6XESQV

Verified Support

Sep 22, 2019

Zoomcar Customer Care's response Hello Abhinav,

We did have a check and see that the charge levied is invalid. Hence, we have reversed the charge. The refund is released through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S