[Resolved] Zoom Car — I am complaining against zoomcar for adding wrong charges | |
Zoomcar the chor car company, i have booked a tata tiago in indore, i have booked car for 350 kms so i supposed to have filled fuel in that car, when i reached the zoom car location there was no any person to help, by mistake i didn’t see the fuel type of vehicle because no badging was there in the rear, and filled the car with petrol with 1000 rupees, at 11pm night i was with my family, i found that car has some issues, so i stopped driving and called customer support for help. They told me don’t start the car, i thought they will arrange a cab for my family but there was no cabs arranged for me, at 2 am crane come to my location and take that car from me. Zoom car didn’t provide any substitute car to me, i also had remaining 200 km. After second day i see my balance in zoomcar app and found that they have already deducted my 5000 rs security deposit amount and added 5000 rs as outstanding amount more for car break down. Total loss i have received is 14492 rs without seeing any of service cost receipt of car. When i talk to customer care and asked to show me car service receipt they told me that we have no option to show these kind of stuffs that means if any car will break down they will charge 10000 rupees from you. My booking id was : jps6bui41 Mobile number : [protected] Was this information helpful? | |
Jul 5, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 03, 2019 Zoomcar Customer Care's response Hello Jitesh, Greetings! We did check the booking and see that the charges levied on the booking are valid as you have filled wronng fuel in the vehicle during your reservation. Regards, Appachu Zoomcar | |
2 Comments | |
Comments
Sir,
I am sarang vr, we have booked a car 25 to 27 march 2022 and we have returned the car. At night 1.30pm as per the ajents instructions we dropped the car at that particular location and the trip was closed. Two days later while checking zoom car app we found that some charges are added that was 10k Rs. And the reason mentioned as major damage. As there was no crashes or accidents happened from our side.
I have contacted CC and they told will contact within 24 hrs. Next every day i called.. They told the same dialogue and no calls was got to me.
Id : JPSN77YGX
Car : kwid
Thanks and regards
I am sarang vr, we have booked a car 25 to 27 march 2022 and we have returned the car. At night 1.30pm as per the ajents instructions we dropped the car at that particular location and the trip was closed. Two days later while checking zoom car app we found that some charges are added that was 10k Rs. And the reason mentioned as major damage. As there was no crashes or accidents happened from our side.
I have contacted CC and they told will contact within 24 hrs. Next every day i called.. They told the same dialogue and no calls was got to me.
Id : JPSN77YGX
Car : kwid
Thanks and regards
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You are just money making company.
Greetings!
We are sorry if any discrepancy in the billing. Please share the booking ID for our reference, we will have it checked.
Regards,
Ramya. S