[Resolved] Zoom Car — I have been fined a rs 2500 for speeding above 125 km/hr

[Resolved] Zoom Car — I have been fined a rs 2500 for speeding above 125 km/hr

K Kingshuk Tarafdar from Bilasipara, Assam

I have been fined an amount of 2500 inr for overspending during my last booking completion. My dropping was at 12: 30 am on 10 th june and i had dropped the car before time, as i had to rush back home due to an emergency and i was not aware of the overspeeding policy of zoom car. I request you to waive my fine as i am a satisfied customer of zoom car. And if the charges cannot be waived then kindly terminate my zoom car acvount, i would not like to continue with my zoom car account and would like to close it. Was this information helpful? No (0) Yes (0)
Jul 24, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Zoomcar Customer Care's response Hello Kingshuk, Greetings! Please accept our sincere apologies for the inconvenience caused during your reservation. We have a strict policy towards speed and whenever an overspeeding is reported, we will be charging the customer for the same. We understand that you had an emergency because of which you had to overspeed. We regret we will not be able to reverse/reduce the charges levied on the booking. Hoping for your kind understanding in this regard. Regards, Sowmya
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