[Resolved] Zoom Car — illegal allegation of losing the rc of the car

Prakhar Bindal

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

When i picked up my car, it was my first time experience and did not know that documents are to be checked. They never showed any documents or any paperwork. I just signed and started the trip. When i returned the car only then he started checking and acting as if i lost the rc of the car. I never even opened the dashboard.

They have to show me proof of i lost it or proof of that they showed me the existing documents. It is a complete foul play on zoomcars behalf and i will be posting reviews and such incidents all over social media and will be going legal against them in the court. This is rediculous.

Booking id :- jps6bxqdc

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Aug 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Zoomcar Customer Care's response Hello Prakhar,

Greetings!

We understand your concern here. Please note the charge has been levied only after the proper check, the levied charge is valid as the RC card was missing during your reservation.

Unfortunately, we will not be able to reverse the charge. Hoping for your kind understanding in this regard.

Regards,
Ramya. S

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Comments

bhimappa mali

from Bengaluru, Karnataka

Subscribed to zoom car, but not yet verified the documents and and even not delivered the car, i am waiting from fast 15 days, and there is no response from them, i have made full payment.

Zoomcar Customer Care's response, Jul 25, 2019

Verified Support

Hello Bhimappa,

Greetings!

We apologize as the documents are not validated. Please share the registered email ID for our reference, we will have a check and we will do the needful.

Regards,
Ramya. S