[Resolved] Zoom Car — Illogical charges for overspeeding

AdityaL

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400007
Website:	www.zoomcar.com

I used a ford ecosport on 2nd of June to travel between mumbai to Pune for a day. For attending meetings for the same. I got a message in the afternoon that I have overspeeded on the experessway at 2:55 pm at an speed of 193kmph. Now 1 that's not possible as the car company claims that the top speed it 182kmph. Two I have like 6 proof in front of me proving that my location at 2:55 pm was in Gandhi chowk, Pune. Regardless of proving this to the company again and again and even to their supervisor and the location staff. They are consistent on that you need to pay. Without giving any logical reply. Clearly their tracker was defunct. As I asked the supervisor to tell me my current location to get a clue of the same and he provided a location which was 130kms away from where I was standing and my car was at hault and he informed its moving. Which is clearly a Proof that the tracker was defunct. Now none of the employee wants to solve even after hearing the seeing the proof they just respond like a robot " it's an irreversible cost "

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Jul 6, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2017

Zoomcar Customer Care's response Hello Aditya,

Greetings!

We understand your concern here. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Kindly share your booking details to [protected]@zoomcar.com for us to check on this and revert.

Regards,
Zoomcar

Jun 08, 2017

Updated by AdityaL I understand that none of you are bothred on reading or making sense in anyway. I have literally mentioned in the aforementioned complaint that nothing of the mentioned overspeeding happned and i am being harrased via mails with no source of logical support. I would rather prefer going to district forum than mailing you people. And in anyways if i don't get help ill make sure i remove at least 700-1000 of your users. In a month as i understand your malpractices have increased. I have been a loyal customer of your company in mumbai since the week your company entred here. And i am afraid to say your companies growth has derogated your services. There was a time when there wasn't any alternative to your services but now as the market has opened there are many. And ill make sure the consumers here shift there. And i will stil fight this case in the most legal ways as you guys want it
Thank you