[Resolved] Zoom Car — i'm complaining about refund that need to be processed on 13 july but still not processed.

Ritik26

from Pune, Maharashtra

Address:

Pune, Maharashtra

My booking with id - jps6bvmp2 on 15 june. The refundable deposit of 2999/- need to be processed by 13 july itself. But its not reflected yet. I've mailed the same 5 times to the help and support section of zoomcar and even unable to contact to customer care. This is really not acceptable from zoomcar. I'll tweet the same surely if still no action taken.

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Sep 8, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

Zoomcar Customer Care's response Hello Ritik,

Greetings!

We understand your concern here and we see that the refund amount is already processed to the source account, however, we request you to kindly wait till August 1st and share the bank statement for the month June 2019 till date in a PDF format through the contact us form option in the app/website for us to validate the same.

Regards,
Appachu
Zoomcar