[Resolved] Zoom Car — impounding money for inappropriate damage

hotcrystal007

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	Www.zoomcar.com

I had a very worst experience with zoom car with my 6th booking. As i explained that i haven't done any damage but the team were simply trying to impose charge of 5k for making money. It seems that now now-a-days they where trying to make money like this. Is explained that without any exterior damage the rim cannot be damaged as i driven the car. And moreover there were plenty of damages before my booking in the checklist but no one can checkbinside the engine/rim if thats the case it will take lot of time. So im tired with zoomcar and paid money eventhough for there mistake after that i asked to terminate my account now there are saying its not possible.

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Jan 20, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Zoomcar Customer Care's response Hello Harish,

Greetings!

We completely understand your concern here apologies for the same. We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges.

Regard
Wasim

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Comments

Akash Thore

from Satana, Maharashtra

The above mentioned cycle was mistakenly unlocked by myself. So I am not able lock it now. So please remember the cycle number and do the needful. The amount my paytm account is reducing. Please do the needful.

hotcrystal007

I dont wana argue with you sir but im sure the damage was not happened by me eventhough i paid 5k so know Can you please deactivate my account bcoz i was not interested to be a coustomer in this cheating self car rental. Coz i don't want to be cheated again.
Thank you.