[Resolved]  Zoom Car — improper commitments of support team in resolving issue

Address:	Hyderabad, Andhra Pradesh, 500062
Website:	www.zoomcar.com

I have subscribed for zap and was using a car, it was seized for delay in payment. Zap guys were regularly following up with me regarding cash payment, for which i denied making cash payment and made an online payment. Zoom team disputed regarding cash payment and wrongly terminated my vehicle by raising a fraud request on my behalf.
Secondly, same thing was escalated to support team and they have apologized for the same and committed regarding revoking of the request. But, i dont understand why is it taking so longer to revoke the request and deliver the vehicle.
Mail reply from support team attached for reference.