[Resolved] Zoom Car — improper refund

Keerthi.1489

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500070

I had booked zoomcar on 12th december 2019 and the total amount for the booking was 4064/-, which was to be paid upfront. After payment, i received mail from zoomcar stating that the license is declined stating that it is not for lmv. As zoomcar did not accept it, it led into cancellation and they deducted 50% amount without any fault of mine.
They should have done the verification prior to my booking and shouldn't have accelerate the booking if the license is not valid. And if they cannot accept the license, they are not entitled to charge me any money.
As this is complete fraudulent case, request you to look into it and help me getting the complete refund.

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Jan 17, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Zoomcar Customer Care's response Hello Keerthi,

Greetings!

We regret to know about the discrepancy in the billing. Please share the booking ID for our reference, we will have it checked.

Regards,
Ramya. S

Dec 17, 2019

Updated by Keerthi.1489 Here is the booking ID JPS66113I

Verified Support

Dec 17, 2019

Zoomcar Customer Care's response Hello Keerthi,

We did have a check and we have processed the cancellation refund of 2032, the changes shall reflect under the booking within 24-48 hours.

Regards,
Ramya. S