[Resolved] Zoom Car — in peak time zoomcar cancelled the booking prior to 50 min of the trip start. | |||
These zoomcar services acts like # during its peaktime. I suggest & request everyone not to book the zoomcars when there are other vendors available like revv, drivezy etc. & they are trustworthy. I was using this zoomcar service for more than 20 trips still they dont give a damn to their own customers. Last minute they never hesitate to cancel the trip. And it happened to me without any compensation. All our vacation plans wasted. They never get this pain its not loss for them but for now they are # rich, for god sake i pray let that company go for huge loss in future. Was this information helpful? | |||
Nov 10, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 09, 2019 Zoomcar Customer Care's response Hello Shyam, Greetings! We understand your disappointment with regard to the cancellation of the booking. Please share the booking ID for our reference, we will have the same checked. Regards, Ramya. S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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I have called multiple times to zoomcar customer service, Either it wont be connected &I had to wait for minimum 15 to 20 minutes. No alternative vehicle/no compensation for the cancellation of this trip is given.
In future we are not going to use Zoom car facility unless the compensation amount is given as penalty. Last minute cancellation & providing 500 Credit points are not entertained.
For further information expecting a call from customer support.
Thanks,
Shyam
We did have a check on the booking. Owing to the shortage of vehicles, there are no alternate vehicles to serve the booking, therefore, we have canceled the booking. Once again, we sincerely apologize for the inconvenience caused due to the cancellation and for the disappointment.
Regards,
Ramya. S