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[Resolved]  Zoom Car — inconvenience charges

I rented a zoom car on may 2nd 10 am to may 3rd 4pm. I left the car and completed the procedure before 3 40pm itself. And i got a message that an amount of rs 2556 will be refunded by 4th may. And i also got a message that their are no outstanding bills. Now they are asking me to pay rs 5000 as inconvenience charges. Totally disappointed with service.
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Complaint marked as Resolved Jun 8, 2019

Complaint Status


[May 04, 2019] Zoomcar customer support has been notified about the posted complaint.
Verified Support
Zoomcar Customer Care's response May 07, 2019 Hello Akshay,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share your booking ID for our reference, we shall check on the refund status and we will update you.

Regards,
Sowmya
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    Zoomcar
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    3948
    Pending
    301
    Resolved
    2286
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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