[Resolved] Zoom Car — inconvenience charges rs2000 without any reason

NikhilShetty

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

I rented a zoomcar from september 5 2019 9:30pm to september 6 2019 4pm.
I was charged rs 2000 as inconvenience fee and even after emailing zoomcar requesting the exact details as to why i was charged, they have failed to respond back with the exact details. I ended my ride with 5-6 kms left. Even the customer care support call is not not being connected. The initial computerised call will be automatically be ended as soon as i select the option 'issues regarding completed or cancelled booking'.

Booking id : jps6xsebx

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Oct 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Zoomcar Customer Care's response Hello Nikhil,

Greetings!

We apologize to know about the discrepancy in the billing. Upon checking, we see that the charge is reversed.

Regards,
Ramya. S

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Comments

Prashanth M S

from Bengaluru, Karnataka

I made a booking by zoom car on 4th September 2019 13:05. The transaction was successful and amount was debited from my account but my booking was not done.I tried reaching the customer support but they were unresponsive.

Bzhshs

from Mumbai, Maharashtra

I book zoom car 2 months ago refund not received yet plz help me don't book zoom car is fake

Zoomcar Customer Care's response, Sep 10, 2019

Verified Support

Dear User,

Greetings!

We are sorry to know that you haven't received your refund yet.

Please share your booking ID for our reference, we shall check on the refund status and we will update you.

Regards,
Sowmya