[Resolved] Zoom Car — incorrect charges and no proper response

Shrikanth Reddy Aenugu

from Mumbai, Maharashtra

Address:

501401

Hi team,

As you are not responding to my previous complaint so am raising a new complaint.

My booking id is jps6vnn3n and you have levied a charges without proper details and if you still say that the charges are valid then show me the bill.

Also i have told you 100 times that i returned the vehicle is a condition in which i have taken it.

I don’t know how you have made the damages.

On top of that you are sending legal notice??

What the hell is wrong

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Jan 6, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2017

Zoomcar Customer Care's response Hello Shrikanth,

Greetings!

We understand your concern here and we believe our team has already reached out to you and shared an update on the charges. As informed on the call, the charges levied on the booking are valid and we will be unable to share the repair bills.

Regards,
Appachu
Zoomcar

Nov 26, 2017

Updated by Shrikanth Reddy Aenugu Hi team,

How are you telling that the charges are valid??

The zoom Car agent didn’t tell me about the damage on the spot. All the charges which you have levied is not in my presence. These were after I left your place and also your agent has confirmed that the vehicle is ok and you can leave.

I am still not understanding how can you say that the charges are valid??