[Resolved]  Zoom Car — incorrect damage charge

Address:

560100

This is regarding zoomcar service that i availed on 13th january, 2019 at 7 a. M. The booking was done for 18 kms for a duration of 3 hrs 30 mins for which i had paid the entire amount using the app. To begin with, i was supposed to have a door step service which was a part of the total amount i had paid. On the day of the journey, i did not have the door step service inspite of reaching out to the customer care several times and i myself had to go to the pick up point to collect the car. My total journey was 22kms which means i am supposed to pay for extra 4kms i. E. 56 rupees. Bur to my surprise, the invoice that i received after ride completion was 8056 rupees, out of which 8000 was denotes as vehicle damage fee. I did not cause any kind of damage whatsoever during the entire journey and the invoice was generated after significant hours post my ride completion. After this i am getting back to back mails from zoomcar stating that they are going to recover the amount using my movable or immovable property. I am feeling very threatened and moreover humiliated as a customer regarding this proceeding. I want to bring it to notice to the entire customer base and would like to recommend them to refrain from using the zoomcar service. Booking id: jps6fh4hd. Being an extremely dissatisfied customer i am expecting a resolution from zoomcar and close this issue.