[Resolved] Zoom Car — incorrect payment charged

Shreyas02

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500084

We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter.

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Jul 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Zoomcar Customer Care's response Hello Shreyas,

Greetings!

We are sorry for the inconvenience caused. We did check the booking and see that the charges levied on the booking were invalid, hence we have reversed the same and released the fuel amount through IMPS. We have sent an email with a link to your registered email ID. Request you to log in to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regards,
Appachu
Zoomcar