[Resolved]  Zoom Car — inefficient customer support and customer focus

I have booked a zoomcar in pune booking id - jps620q19 for 5 days from 27/05/2018 to 01/062018.
1. The delivery was at 10 p. M but there was no contact from zoom car. When i called the customer care the booked car was not available. This should be intimated beforehand and could have jeopardize my trip which was booked well in advance of 2 month.
Ultimately i got an alternate car in which i dint have much of a choice.
2. My car battery was drain in only parking light on and the customer support was very slow.
Every time i call i would get a response that i will be contacted in 15 min. This shows lack of expertise in quick response. First response was road support will be in 60 min which was increased to 3 hrs in subsequent calls. Ultimately i got road assist at 3:30 a. M 4 hrs after placing my call.
3. The road support team lack troubleshooting skill. They knew only to jump start the car or they can toe the car. There is no logical alternate back up if the car is broke down. The response was taxi will be provided which will be valid for the amount i have paid. But if i have paid for 1800 free km i should have an alternate for that much free km for that much days.
4. Zoomcar in unaware of rto charges of different states. I was asked for 8000 inr at karnataka boarder which is 1 year permit for the car. Why should i pay for 1 year? Zoomcar executive was not aware if this would be refunded or not. If you are providing outstation facility it should be known which states charge which time period basis. Or u should ask the customer before booking if he is traveling outstation and inform about the charges.

Overall i think the big brand what i have thought of zoomcar is not up to expectation.
They lack customer focus and quick response. They don’t have proper backup, inefficient tie with road assist team. Customer care lack expertise in quick response to addressing the issue.