[Resolved] Zoom Car — invalid and wrong charges for damage
N[email protected] on Aug 15, 2019
I made a booking with zoomcar id jps6x8z7y. When i reached to pick up the vehicle i noticed that there was huge damage in the front bumper of the car and lot of scratches of left side. I informed the same to the executive and he said it's alright you can make a video. I also asked him to clean the car as it was very dirty and he said we provide car in this condition only here. When i returned the car there was a different executive. He asked me for the front damage si i showed him the video i made. He said he have to verify with their video as well so he called the other guy and asked him to send the video. Once he received the same he checked and said i m good to go after he checked everything and made me wait for 40 minutes there. When i returned i received a notification that i m being charged inr 4000 for damages. When i called customer care they said i have made new damage. I informed him how it is possible that i can make damage on my way home as i have already dropped the vehicle. He said there were damage which their internal department found. When i have clearly showed the video to them and also shared the photos. Still they are stuck that charges are valid. I do not understand how.
Complaint marked as Resolved 2019-10-02 06:56:55
[Aug 15, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response Aug 22, 2019
We understand your disappointment with regard to the charges levied on the booking. We did check the video which you have shared and see that there are no scratches on the front bumper(passenger side). However, we see that there are scratches on the front bumper in the drop-off image uploaded from your end.
As the scratches are not major, we have reversed the charges and released the amount through IMPS.
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