[Resolved]  Zoom Car — invalid damage charges added against my booking jps6b51ee

Address:

560062

I had booked a Zoomcar and travelled in it from Jaipur to Jodhpur, on the way around 100kms from Jaipur city the AC on my car stopped functioning. As it stopped functioning we called Zoomcar care and asked for a replacement. They intimated no replacement was available and asked us to drive to the Ford service centre. So we drove the car to the OS Ford Service Center Jodhpur.

When we reached OS Ford service centre, the car was inspected by the service manager Mr. Om. Upon inspection the manager told us the radiator and has fallen down (he first asked us if we had hit the car from the front as there was a massive damage on the front bumper). He further inspected the underbody of car and found no damages and then told us this car has undergone a sever impact from the front the explained previously and during your journey due to vibrations the radiator which was fixed back after impact has again dropped.

After which I made a video of the situation including the underbody of the car. As explained by the service manager.

Then I left the car as none of the Zoomcar exucutives turned up for the damage analysis.

After a week I received a mail from Zoomcar stating underbody damage and a fine of Rs.10, 000 was included. For which I promptly replied with all the proofs I had. After a week of analysis Zoomcar agreed to my claim that the charges were invalid and recalled them. After which I started asking them for the refund of my booking. For which the team promptly replied itl processed within a few days.

After a week I again received a mail stating Rs. 4, 785 would be carried out. I deined the refund as I had hardly used the car and demanded refund of the entire amount.

Within the next few minutes Zoomcar customer care call me back and again adds on the damage charges and states all the damage charges added are valid and no refund will be processed. To add the representative is nowhere clear on what damages are they charging.

Request Zoomcar to validate this never ending issue and provide my refund as requested.

Thanks,
Kushal