[Resolved] Zoom Car — invalid damage charges for i20 in bangalore

deepanshu dawar

from Bengaluru, Karnataka

Address:

560048

I booked a vehicle from zoomcar, when i returned the vehicle there was no damage, it can also be seen from the pictures i attached after returning but i was charged 4000. Even after multiple emails i am not getting a reply, they sent an image initially which just show scraches which according to there site should be charged only 1000. Booking id jps6xj94y

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Oct 8, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Zoomcar Customer Care's response Hello Deepanshu,

Greetings!

We understand your concern here. We did check the booking and see that the front quarter panel was damaged during your reservation. Hence, we have levied the charge, the charge is valid. We regret we will not be able to waive off the charge.

Regards,
Ramya. S