[Resolved] Zoom Car — invalid excess km charges

Musabz

from Mumbai, Maharashtra

Website:

www.google.com/url?sa=t&source=web&rct=j&url=www.zoomcar.com/change-city&ved

I booked maruti ciaz car for 40kms with booking i'd jps66rcks

They put me 3220/- invalid charges it's so unfair to treat like these for regular zoom car customers you can check the start and end checklist photos i completed the trip for 39kms there is error in your kms then it will be error for overspeeding charges there is no way to go beyond 70km/ speed in that area where zoom car executive said me. How come they can say i drive for overspeeding there

You zoom car people are cheaters fraudsters just putting unnecessary charges for innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.

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Dec 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Zoomcar Customer Care's response Hello Musabz,

We understand your concern here. We did have a check and we have made the necessary changes under the booking. With regard to the overspeed charge, we see that you have exceeded the speed limit of 125, therefore, we have levied the charge. The charge is valid, we regret we will not be able to waive off the charge.

Regards,
Ramya. S

Nov 25, 2019

Updated by Musabz There is error in your car how come I can drive above 125km/ speed in that location where your zoom car member is mentioning that Location .The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's common sense.

If you don't solve this issue I will go to Court with video proof of that Location and roads and it may lead to closure and bad Remark to your company I'm saying seriously.

Verified Support

Nov 26, 2019

Zoomcar Customer Care's response We understand your disappointment here. The overspeeding charges have been confirmed after a thorugh check. We regret to inform you we will not be able to do much about this case. Hoping for your kind understanding in this regard.

Regards,
Imran
Zoomcar