[Resolved]  Zoom Car — irrelevant damage charges

Booking id: jps6xd1zd

Start time:[protected]:30am
End time:[protected]:05

Charges levied:
Booking tariff: rs. 2, 505
Late fee: rs. 566
Vehicle damage: rs. 4, 000

Total cost : rs. 7, 071

I've received a recovery notice from zoomcar as below:

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹4566 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹4566 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

The above is the email that i've got from zoom car.
On speaking to the customer care regarding this issue, i've been told that there is a major front damage that has been created by me. But it wasn't done during my booked period. I've used their checklist prior to the pick up of the vehicle and it was already mentioned that there were some major scratches or dents in the front. Now zoomcar does a false claim to me that the damage was done by me and i have no other option other than to pay the damage amount.

I agree to the fact that the car was dropped in the location late by an hour and i'm ready to pay the rs. 566 for the same. But the damage charges of rs. 4, 000 put against me is completely unacceptable.

First, please be a little more specific on how "vehicle has been used for manner other than those agreed and acknowledged by you". This is a brutal statement.

Second, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (11 pm) without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) in the application before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that the "vehicle has been used for manner other than those agreed and acknowledged" - whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Thanks,
Harish