Zoom Car — Irresponsible cheaters - Robbing money from customers | |||||
We are not satisfied with the zoom car service. It's herculean task to call you people. Shut your [censored]G Business. After everything they should suppose to pay us around Rs 7000 but they only refunded 4455, I don't understand on what basis they did that. I delivered car at 5 P.M which suppose to be delivered at 6:30 P.M but they entered 'actual drop off' time as 7:45 P.M and charged penalty. We've taken XUV 500 for three days on 21/08/2016-22/08/2016, we got car without A/C working. And later in the journey the brakes weren't working because of empty brake fluid. We've called many people in the Zoom car hierarchy and to customer care but ended all without any help/result because nobody understood the problems. We were totally disappointed. The way of response really disappointing further. So we were completely travelling without A/C working in around hot 45 degrees and brakes partially working. We spent time to repair/refill brake fluid, even still the brakes weren't working 100%, so we had to go slowly. When I spoke them, they agreed to pay us back a compensation of Rs 1000 as CASH + Rs 1100 for refill of brake fluid (provided bill) + Rs 5000 of our deposit amount. As per the conversation with Giridhar and Team Lead, the agreed amount should be credited back to us. If you want I'll attach proofs of what I spoke to them and empty of brake fluid pic. Overall we need is to pay what you people agreed and solve this issue without highlighting any hidden conditions still further. Was this information helpful? | |||||
Zoomcar customer support has been notified about the posted complaint. | |||||
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