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Zoom Car — issue in ending trip

Hi team,

I booked a cycle 3248836 stationed at my agra location & used it for around 60 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3248836
Name - anjali
Area - agra station
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Comments

I had borrow the car on 4 November in morning 6 am and the drop time was 4pm but due to some reason I dropped it late. And I did not logout on correct time. And the money deducted is 12000 from my account. This amount is too much to be deducted for the late delivery.

Reply
Zoomcar Customer Care's response, Nov 28, 2018
Verified Support
Hello Sheeba,

Greetings!

We are sorry to know about the charges levied on the booking.

Based on the complaint raised we did check on the late fee and late charges. Upon checking we see that the vehicle was dropped off late hence, you have been billed for the same.

We regret we will not be able to reverse/reduce the charges levied on the booking.

Hoping for your kind understanding in this regard.

Regards,
Sowmya
Found a Pedl cycle with broken lock and gps in my property. Its been high time it is with us. We also told one of the person who collects such broken cycles of pedl but he didnt arrived. Please do the needful.
Reply
Zoomcar Customer Care's response, Nov 28, 2018
Verified Support
Hello Vikas,

Greetings!

Thank you for notifying us about the abandoned cycle.

Please share your location address, we will ensure that the cycle is picked from your location.

Awaiting your response.

Regards,
Sowmya

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