[Resolved] Zoom Car — Fine charges | |||||
Hi Team, Zoom car complaint number [case:346360] (Late fee) As per the detailed telephonic conversation with your customer care office, here is a summary of the incident and the arguments from our end. I have booked a figo on Wednesday 4:00 P.M from porur, Chennai till 10:00 P.M. This is my third trip with zoom car, I have other two completed trips without any issue. In this trip due to Pongal season there is huge traffic in t-nagar so I got to know I will be late in dropping the vehicle. I have got a notification from you guys as well for extending, hence I have extended by going into your app but later was the surprise. Once I am done with trip I came to know that the trip is not extended. When I have received the call from your representative from the location I have informed him that I have done the extension. If I have not done it I have not given this comment to your location representative. So I know I have done the extension but in app is not reflecting hence I called the customer care for help. But sorry to say the customer service Kamal(Team lead) the way he response to the customer issue, it’s really pathetic. Instead of solving the problem he was going on repeating the same dialogue again and again. I have said him that I have done the extension but due to app issue its not reflecting in the records. He asked me the process I have explained him step by step but still he was repeating the same dialogue that I need to take the cost. I need to put up a question, this is the first time I have done the extension if I have not done then I cannot explain the steps right?. So from this he should know I have done it due to app issue its not taken it into account. Seriously I was upset with the way he responded. Do you think anyone who can think logically would not pay the small amount for extension and intentionally become a defaulter to pay excessive late fees?. If I have not done it then I can't explain the process clearly. So hope you will understand from customer perspective and do the needful here. I have couple of future bookings which is getting affected by these issue. Thanks., Muthukaruppan [protected] Was this information helpful? | |||||
Dec 1, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 13, 2017 Zoomcar Customer Care's response Hello Muthu, Greetings! We did check under your account and see that the charges are appropriately levied. As there was in delay while dropping the vehicle you have been charged for same, we will be unable to reverse the charges. If you have extended your booking the next step would be the payment, however, you have to pay within 10 minutes or the extension will be reversed. We did check into your booking and see no attempt was made to extend your booking. We will not be able to do much in this case. Appreciate your understanding in this regard. Regards, Kiran.S | |||||
Add a Comment | |||||
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Post your Comment