[Resolved] Zoom Car — issue with zoom car in our trip

Nirmala Manchla

from Mumbai, Maharashtra

Address:

zoom adda, nallurhalli, whitefield, 560037

We booked an xuv for 4 days trips and at the last moment since xuv was unavailable, zoom car asked us to go for marazzo.in out trip, ac stopped functioning, head lights didn't work and vehicle got stopped on highway. We called zoom car customer care but no support received. We managed to drive 250 kms on highway without headlights and reached destination. I haven't received any call regarding the issues we faced but ask us to pay outstanding amount. Zoom car doesn't care about customers safety and concern. Pathetic service and no value for money. Zoom service guys are absolutely rude.

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Nov 24, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Zoomcar Customer Care's response Hello Nirmala,

Greetings!

Please accept our apologies for the inconvenience caused. It is disappointing to receive such escalations from our customers, kindly share the booking ID for our reference, we will check on the escalation raised and we will share an update on the same.

Regards,
Ramya. S