[Resolved] Zoom Car — Jps 6v mbe : unfulfilled confirmed vehicle

Raja Nagendra Kumar

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560108
Website:	www.zoomcar.com

I have booked zoomcar scorpio for 13th aug 2016. However, the vehicle was not available., which i had to know after going to the pickup place spending deep auto money..

Zoomcar never had courtesy to call us in advance and tell that car was no available and that i had to mad alternate arrangements

We tried calling customer care several times, it keeps disconnecting..
Customer care number or email does not exist in their web site
Live customer chat is not available in their web site
The place swagath garuda mall, office of zoom, there is no mobile signals
People who work there have no clues about how to behave nor customer care persons... When ever there is a issue, they would say they would call back.. It does not happen..

Because of all these i had to concel my plans of tour and did incur lot of agony and losses. I wish to file a legal case as i am not happy the way they are doing the services they are promising..

Please advise the next steps. I am ready to spend time and energy to fight it out to see similar experience to other can be stopped

+1 photos

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Sep 19, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2016

Zoomcar Customer Care's response Hello Raja, apologies for the inconvenience caused. We understand your disappointment here. We will investigate on the issue and will take appropriate action. As per the protocol, in case of a cancellation, we do inform the customer in prior regarding the cancellation. If there is a miss from our end. We shall check on the same and will take necessary action. Appreciate your understanding in this regard.