[Resolved] Zoom Car — Last moment cancelled

DC TechY

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110018
Website:	www.zoomcar.com/delhi

Ridiculous & not trustworthy zoomcar.
Dont book car from zoom ever because there is no surety of car.
as i booked the car with complete booking amount given even they approved my Driving licence n they have asked me to cancel it now just 4 days before my booking date with stupid reason.

Incase o[censored]ber if any driver doesn't want to come or cab unexpectedly break down.. uber would offer to book another cab but zoomcar left me with no choice... i will definitely file a case because i have to face insult now in front of everyone where booked this car for special occasions
Booking Id JPS6TC5L6

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Mar 31, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Zoomcar Customer Care's response Hello Devender,

Greetings!

Please accept our apologies for the inconvenience caused. We did review your complaint and it is regretting that we were unable to serve your booking. It is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer.

We do understand the need of having backup vehicles to serve customers in such instances. Unfortunately, we were unable to serve your booking due to the shortage of vehicles. Our team has been rigorously working on adding more backup cars so that we have very few cancellation. We will be unable to undo the events that have caused you distress, but, please rest assured, our team is working on combating such issues and we will be implementing corrective actions to rectify the issue.

Regards,
Zoomcar