[Resolved] Zoom Car — late delivery charges by zoomcar

Jai Das

Address:

Thane, Maharashtra, 421201

The pickup time was 10 pm, however, due to pending license verification i had to pick up the car around 12 and returned the car by 11.30, as i had booked the car for 24 hours. I was charged late penalty even after getting the car to the delivery place i had no option to return the vehicle of the app due to some error stating the car is not in the hub. Please check on this and find a solution to reverse the penalty charges.

Thanks,

Jai.

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Mar 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Zoomcar Customer Care's response Hello Jai,

Thank you for reaching out to us.

We are sorry to know about the discrepancy on the billing. Please share your booking ID for our reference, we shall check and share an update on the charges levied.

Regards,
Sowmya