[Resolved]  Zoom Car — locked the cycle, unable to end trip

Address:	560068
Website:	www.zoomcar.com

Location: vasudev adiga's, hsr layout, bangalore
Cycle number: 3222353
Name: arhum siddiqui
Trip start time: 2 nov 2018, 10:32pm
Trip end time (Official): 2 nov 2018, 11:00pm

I dropped the cycle on the same point i took it from. Locked it. But while trying to end the trip, it said the parking is full, please try another location. This was impossible for me as the cycle was already locked. Tried helplessly to reach customer support but got no option. Was stranded on the road wondering who can help. Finally, after trying the same 'end trip' option repeatedly, got a message from zoomcar that said something like 'we have found your cycle locked at a station, trip has ended'. Costed me another 15mins and extra money.
Q1: according to the end trip process, we are supposed to lock the cycle first and then try to end the trip. What should be done when in this case trip doesn't end because parking is full and your are asked to drop at another location??

Q2: in my case described above, how did it accept the cycle at the same location where it told 'parking full' minutes ago. Given that none else took away any cycle from there??

Please clarify!
Thanks!