[Resolved] Zoom Car — looted money for delay in delivery even after car is confirmed

purse

Address:

Bangalore, Karnataka

Hi,

I booked zoomcar in bangalore with fuel included on 01/oct/2018 booking id:jps64ajc4 for 5 hours from 9.30 am to 2.30 pm paid 268 ie., car booking price after discount (Actually price :315) & deposit amount 3000.
Even fueled diesel for 300 rs. Around 1.30 i though to extend the car for another 2hours more. I gone through the payment mode through online & got the booking confirmation till 4.30pm local time.

The real drama starts here, when i went to leave the car & about to end my trip @ 3.45 pm local time i got the message in the app that i have exceeded the booking duration by 1 hour 30 min even after i got the booking confirmation till 4.30 pm.

Let me explain how zoomcar literally looted me
Booking price : 268
Deposit amount : 3000
Diesel fueled : 300
2 hours extended charge : 376
Total i paid : 3568

What they suppose to return was 2924, but they refunded 1936 (Looted rs.988 without any reason). When i called to their executive (Dont even have courtesy to respond properly) told its charges for exceeding 1 hour 30min duration.

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Nov 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by purse These buggers looted total of Rs.1552 as a late fees & charges and also extension fee & charges for no reason.

Verified Support

Oct 08, 2018

Zoomcar Customer Care's response Hello Purse,

Greetings!

We are sorry if there is any discrepancy in the charges. kindly share the booking ID, for us to have a check and assist you on the same.

Regards
Imran
Zoomcar

Oct 08, 2018

Updated by purse booking id: jps64ajc4

Oct 17, 2018

Updated by purse Hi,

I would like to know the current update on the case

Regards,
umashankar