[Resolved] Zoom Car — manipulation of charges by zoom car | |||
Zoom car folks - this is nagarajan and my booking id is jps6tfz1f. I surrendered the car on 13th oct'17 after completion of my rental period. I had filled the checklist in the app and closed all the formalities and it clearly mentioned there is no dues from me. At the time of handing over of keys - one of the supposed representative from zoom car - showed me a damage in the running board below the front door and i had not clue about the damage and was not responsible for the same. The next day (14th oct) one of the zoom car representative called and told me i need to pay 2k as damages and the car has been sent for garage. On 19th oct'17 - i got another harassing/threatening call from an agent saying i need to pay rs.10k. The agent was never willing to listen to customer's side of the argument to complaint and kept saying i need to face legal consequences which was completely unwarranted for. When you have a clear damage insurance already - you cannot threaten customers to pay exorbitant amount for damage that they were not responsible for. The damage to the running board below door cannot be so expensive. I never expected zoom car to be so unprofessional and unpolite to regular customers like me. This whole episode has caused immense dissatisfaction and breach of trust. I will never ever recommend zoom car again to my friends or family members - with this kind o[censored]nprofessional and unfair practices in the whole rental market. I feel completely harassed and disappointed. Was this information helpful? | |||
Nov 27, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 20, 2017 Zoomcar Customer Care's response Hello Nagarajan, Greetings! We understand your concern here and we have escalated the above issue to our concerned team to check the charges levied on the booking. We will revert with an update at the earliest. Regards, Appachu Zoomcar Verified Support Oct 20, 2017 Zoomcar Customer Care's response Hello Nagarajan, We did receive an update from our team that the charges are appropriately levied on the booking as you have damaged the vehicle during the reservation. We have shared the damaged image to your registered email ID for your reference. Regards, Appachu Zoomcar | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5658
Pending
12
Resolved
2592
View all 5658 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
On what basis are you saying - i damaged the car. At the time of surrendering the car to the contact person - i clearly explained the same. Moreover the damage on the running board below the front door can never cost you Rs.10, 000 as you claim. This is probably the easiest way of you cheating the customers. Even more harassing is - you guys have blindly sent a legal notice which says - i have used the car beyond the rental period - which is false and mis-leading. You guys have a clear damage insurance and the premium is paid uptodate. What is the legal reason for charging this 10k. This is absolute fraud and innocent customers like me are cheated thoroughly. You guys have already caused enough mental harassment for me. This is unacceptable. I repeat - your conduct is absolutely unprofessional in the rental market. Not acceptable at all. You cannot threaten customers by sending legal notices for fraudulent charges. I am going to take a strict legal action against Zoom car for cheating customers. Be professional in the market. Dont cheat users.