[Resolved] Zoom Car — Mental Harrasment

Mohamed Hidayath

from Bengaluru, Karnataka

Address:	560043
Website:	Bengaluru

Dear Sir/ Madam,

I am Mohamed Hidayath from Bangalore. I had book car from zoom Car on 11Dec2016 8:30 AM from Elements Mall pick up station. I had to pick up my freind to Bangalure International airport. When I went there to pick up the car, I was told that the allotted car to me is blocked and I spoke to customer care and was told to pick up another car from Garuda Mall and when I went I was told there is no vehicle there and It was already very late for me. I was also asked to pickup another vehicle from Sada Halli, over there also there was no vehicle when I called. Then, I called up the call center and took a manager online and he asked for sometime and called back again at 11:00 AM. By that time I was already at the airport in my bike.

This was clear harassment case with Zoom car. I was travelling from morning to different pick up locations and got nothing.

Booking Details:
JPS6V2AKO
Regards,
Hidayath

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Jan 12, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Zoomcar Customer Care's response Hello Hidayath,

Greetings!

Please accept our sincere apologies for the inconvenience caused.

This is definitely not the experience we aim to provide to our customers. It is disappointing for us to know that you were not happy with your zooming experience. Unfortunately, we were unable to serve the booking due to vehicle shortage. We definitely understand your disappointment with the service. Please rest assured, we have escalated the issue to our concerned team to take corrective measures and ensure these issues are minimised in the future.

Regards,
Zoomcar