[Resolved] Zoom Car — money debited again against account and worst customer service

[Resolved] Zoom Car — money debited again against account and worst customer service

V Vyshali Reddy from Bengaluru, Karnataka

I had made a zoomcar booking on august 2, and paid rs. 5957 in total for the same. The booking was cancelled later and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from my bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a wrong reversal of cash and zoomcar has taken back the refunded money. This is ridiculous and i don't understand why this happened. The customer service of zoomcar is one of the pathetic ones that i've seen. It's been weeks since i've already given an email id and there has been no response. Is there any other way to contact them or take this further up??? Was this information helpful? No (0) Yes (0)
Nov 29, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 27, 2017 Zoomcar Customer Care's response Hello Vyshali, Greetings! We understand your concern here and we did check under your account. As there is a mismatch in your license and supporting documents, the license was declined. We have cancelled the booking, as the license was declined and released the payment back to your Paytm wallet linked with the number - [protected]. However, we have not debited/taken back the refund. Request you to kindly have a check with the respective bank and also share us the bank statement for same. We have the issue checked on priority. Regards, Kiran.S
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