[Resolved] Zoom Car — Money stuck as a refund | |||
I had booked a car with zoomcar Booking I'd-JPS6NYHZC on[protected], travel period 2-7-2020 to[protected], but I had cancelled it much before travel date on[protected]. According to policy refund must be given within 7-10 days, but after 70 days I didn't get my refund.I had filed a complaint in National Consumer Helpline docket I'd[protected], after waiting for 1 month NCH agent told me to file a case in consumer court. On 20th August I had sent a legal notice to them( attached below) but no response from zoomcar.Please refund my money within 2 days Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 28, 2020 Zoomcar Customer Care's response Hello Sagar, Greetings! We are sorry for all the distress caused. We do not want to keep our customers waiting for the refund. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here. Regards, Appachu Zoomcar | |||
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According to policy refund must be given within 7-10 days, but after 45 days I didn't get my refund. I had already lodge a complaint on consumer affairs. Whenever I used to call customer care they said wait for 48 hours and now it's been more than 45 days I am loosing my patience. From yesterday I am not able to connect with customer executive because they have removed their IVR selection for that. Now I am really worried about my money. Please refund my money as soon as possible.