[Resolved] Zoom Car — my refund is not complete

Shiyaz Khan

from Udupi, Karnataka

Address:

Udaygiri Mysore, Mysore, Karnataka, JPS6BS7JK

I am disappointed from zoom car office and customer care service because my refund is not completed i am waiting from 45 days... I am booked \a swift car mai i'd is jps6bs7jk it's not completed why sir ur not responding properly costumers it's ur duty nooo... I am really dissapointed to take a service in zoom car. Can u refund my amount soon.. I amwaiting for ur answer sir

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Aug 31, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Zoomcar Customer Care's response Hello Shiyaz,

Greetings!

We are sorry as you have not received the refund.

Upon checking, we see that the rear quarter panel was damaged during your reservation. Hence, we have levied the damage fee, the same has been captured from the security deposit. We regret we will not be able to process the refund here.

Regards,
Ramya. S