[Resolved]  Zoom Car — my security refund not made to me instead asking for 13039 outstanding and make a fake bill asking me to submit late fee too

I had subscriber a car first they deliver it very late in poor condition car then after two months i ended the subscription along with 23000 pentely now they had to reverse me 10000 my security in march till 10 march instead of refunding this zoom team asking me to deposit another 13000 as outstanding along with late fee of 300 per day this invoice is fake and zoom team is saying they made it by mistake and now they want to forfeit my security in this 300 rs per day pentely... Instead i shall get my security amount along with late fee and intrest too on that amount.. Daily they mentally harnessing me and repeated calling about to deposit outstanding as previous i clear all outstanding on 9 feb 2020 then why late fee and why mental harassment i supposed to get from them.. I had given two months bank statement to them.. Daily they ask something different now they want three months but i decided to move to consumer forum please help me. And get rid of these fraud zoom car circle
Was this information helpful?
No (0)
Yes (0)
May 2, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2020
Zoomcar Customer Care's response
Hello Chandela,

Greetings!

We regret to know about the discrepancy in the billing. We have a dedicated team to address the ZAP issue, kindly escalate the issue through the ZAP chat in the app or you can reach out to our support team at [protected], our team shall have a check and shall share an update.

Regards,
Ramya. S
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5659
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information