[Resolved] Zoom Car — no proper response to their error

sachin krupakar

from Ponnampet, Karnataka

Address:

Bangalore, Karnataka, 560068

Booking i d jps6fevy5
I had booked a tata hexa for 22nd feb which was in deals 8am to 8 pm i picked up a location arekere mico layout and i paid for it rs.1000/-approx. After which i get a confirmation my car has been booked for location kemepegowda international airport. I was i office and no time to call so straight away emailed zoom car and i had received a response saying no refund i log off from office at 1 30am and there was no customer care calls available only email.

This morning i spoke to zoom car advisor and she kept on saying policy we can't refund n al i told i wanted this to be escalated as it's not my error because why will i book a location which is nearly 45kms away. It's genuine reason and they are not expecting it and soke to one of the floor support called 'divya' she was rude to me and she said she is going to arrange a call back from her manager. Which i agreed for and waiting. I swear she should not be a floor support instead a advisor so that she can learn how to speak to customers.

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Mar 26, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

Zoomcar Customer Care's response Hello Sachin,

Greetings!

Based on the complaint raised we did review the booking. Upon checking, we find that you have placed a deal booking. In case a deal booking is cancelled we do not process a refund for the same.

Hence, our team has communicated the same, when you reached out to us. With regard to the escalation raised against our executive, we will surely review the call recordings and we will ensure that proper action is taken against the concerned executive.

Hoping for your kind understanding in this matter.

Regards,
Sowmya