Zoom Car — No refund given, incorrect details uploaded by fleet executive

Address:	Bangalore, Karnataka, 400009
Website:	Zoomcar.com

I had made booking (jps6vfoel) on zoomcar, the car was given to me at 7am and dropped back in half an hour i. e 7:30am due to trip got cancelled i had to return the vehicle.
The vehicle was returned and the fleet executive other than the one who had given me the vehicle at 7am had checked the vehicle properly and updated the details in the app with no remarks and the app showed that the security deposit of rs.5000/- will be refunded. after some time i got a email that all charges are covered by security deposit. when i called up the fleet executive to whom i had dropped the vehicle as to what charges were levied and then he says there are no charges, so i told him about the email i have received then he told me wait and on the other line he spoke to the fleet executive who had given the vehicle to me at 7am and then he informed me that he has written an email to the company that the customer has lost the documents, so he advised me to lodge a complaint againt the fleet executive and also helped me with the customer support number.
After speaking to the customer support number they are teeling me that the fleet executive has informed us that the documents are lost by the customer and whereas i had handed over the documents to the fleet executive available at 7:30am and also updated in the app regarding the same.
Just because the fleet executive wants to escape from his liability he has blamed the customer, and surprisingly the customer support are supporting the employee for his wrong doings inspite of all the evidence available on record with the company. how can a customer be blamed after the car is been dropped with due procedure of checking.
Due to such employees, the customer relationship is spoilt and brand image.
I am sure with this review the customers should be aware that zoomcar is cheating the customer and all the incorrect charges are being levied.
I do not recommend to use zoomcar.