[Resolved] Zoom Car — no refund initiated

[Resolved] Zoom Car — no refund initiated

A Aks18@pepperfrysucks from Mumbai, Maharashtra

My refund hasn't been initiated for my completed booking no jps6ny3bl. It's now been over 2 months and no refund has been initiated even after numerous reminders and customer care calls. The booking end date was 5th june, 2020 and yet it still shows as upcoming trips on the zoomcar app. They have stopped responding to customer care calls now and had only been giving the excuse of covid19 hampering their operations. While they were extremely prompt in taking the deposit, it's been apparently very tough on them to process my refund for the deposit. +1 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 Zoomcar Customer Care's response Hello User, Greetings! We are sorry for the inconvenience caused. We did check the booking and see that our team is already working on the escalated issue and the refund will be processed on priority. Kindly reach out to our customer care at [protected] (through your registered number used while making the booking) for more details. Regards, Appachu Zoomcar
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