[Resolved] Zoom Car — no support and assistance for breakdown and fraudulent charging

rajivmenon001

from Thiruvananthapuram, Kerala

Website:

www.zoomcar.com/safety

BOOKING ID # JPS6F8ACA

No support when breakdown happen and no compensation .
Altering odometer and fuel gauge and charging more from customers.
Not refunding for the additional fuel that is filled.
They are not concerned about the customer safety.

Zoom car didn't provide any support when the car breakdown happened and they did responded with an assistance. I called them from the spot and they told they do not have any support in pondichery and their team will respond in 3-4 working days, which is not a satisfactory answer.I have done a car booking around 3 weeks ahead for my trip and the car they provided was very dirty and not at all maintained properly. The car have ac malfunctioning and the battery was also weak . The car was breakdown at pondichery and I asked for help and support from zoom car and the response from them was not satisfactory.I got some support from local taxi members and workshops to recharge battery and I don't have bills for that . I want a compensation not less than 5000 for wasting my time and money and not providing support that they are published in their website -
https://www.zoomcar.com/chennai/faqs#6.

They have altered the odometer of the car to more than 60 km with respect to the reading that was showing in the mobile app. The Km reading is less in app an more in actual and the fuel is less in actual and more in app, there by a customer like me have to put more fuel and restrict my journey to less km. Zoom car didn't provide any support when car breakdown happened and they did responded with an assistance. I called them from the spot and they told they do not have any support in pondichery and their team will respond in 3-4 working days, which is not a satisfactory answer.I have done a car booking around 3 weeks ahead for my trip and the car they provided was very dirty and not at all maintained properly. The car have ac malfunctioning and the battery was also weak . The car was breakdown at pondicheery and I asked for help and support from zoom car and the response from them was not satisfactory.I got some support from local taxi members and workshops to recharge battery and I don't have bills for that . I want a compensation not less than 5000 for wasting my time and money and not providing support that they are published in their website -https://www.zoomcar.com/chennai/faqs#6. They have altered the odometer of the car to more than 60 km with respect to the reading that was showing in the mobile app. The Km reading is less in app an more in actual and the fuel is less in actual and more in app, there by a customer like me have to put more fuel and restrict my journey to less km.

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Mar 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

Zoomcar Customer Care's response Hello Rajiv,

Greetings!

We did review your complaint and it is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer.

Upon checking, we see that there will be an option given to the customers to update the correct odometer details in the application if there is any discrepancy and the correct details have been updated under the booking when you contacted our customer support post one day after the vehicle pickup.

In regard to the breakdown, you have contacted us stating that there was an issue with the battery and the call was disconnected and you did not inform about the issue with the vehicle when you called us back.

Please note, if you opt for no fuel package, you will have to drop the vehicle with the same fuel percentage which was shown during the vehicle pickup and there will not be any refund processed if you refuel the vehicle. If you drop the vehicle with lesser fuel percentage, you will be charged as per the policy. We have mentioned the same in our policy section. Hence, we will not be able to process any refund towards the bill submitted.

We regret to inform that we will not be able to provide any compensation here.

Regards,
Appachu
Zoomcar