[Resolved] Zoom Car — not able to end trip in pedl.com

Debapriya Sengupta

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700156

Hi team,

I booked a cycle 102015 stationed in front of axis mall, newtown in kolkata.in my app it showed that cycle got unlocked but in reality the cycle did not get unlocked. I could mot use the cycle at all but i am being charged. I cannot even end the trip as it is showing timeout every time. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102015
Name - debapriya
Area - newtown, kolkata

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Mar 15, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Zoomcar Customer Care's response Hello Debapriya,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.

Regards,
Kiran.S
.