[Resolved] Zoom Car — not able to end trip with pedl

amansh28

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700136

For the first time, i was using pedl, and i cycled around 17 mins, for it charged rs 1. But when i parked the cycle and also locked, and tried to end the trip under trip under progress, it is not ending. I waited there for half an hour, and tried to end the trip continuously, but it didn't end the trip. And now, they have charged me rs. 2 for another half hour. And it goes on charging on every half an hour. Is it the type of service you guys provide to the customer. I also tried to contact you on the toll free no. But it doesn't tell anything about pedl. Please end my trip and return my money. My bike id was 3212617.

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Jan 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello Aman,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar