[Resolved]  Zoom Car — not able to ride pedl cycle even after monthly subscription

Address:Pune, Maharashtra

Its urgent i booked cycle no. 3219680 and not able to end trip at the parking station. The bicycle is still at psrking dtation. Ur software is to slow that had to wait but still unable to end trip. On force stop my trip was ended but my complaint is open due to which my whole monthly pack is going waste. Either refund my whole money or reslove the issue. Also tell me ur consumer no. I dont know what to do.
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Dec 31, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
Zoomcar Customer Care's response
Hello Rahul,

Greetings!

We are sorry about the amount being debited from your wallet.

We request you to follow the below steps and raise your complaint through the app. Our team shall check and resolve the issue on priority.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Awaiting your response.

Regards,
Sowmya
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