Zoom Car — not received the refund amount (excess paid)

manjushree123

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641006

Booking I'D JPS6XBWY8
I travelled on 7th Oct and paid 2791 in advance and filled the fuel for rs 500 end of the trip there was 780 excess amount to be paid, we uploaded the fuel bill too. for fuel, the charges are reduced from the total. which was ok
there was a big calculation mistake in the zoom app
instead of just adding the excess amount 780, they again added already paid amount 2791 and calculated as 2791+780-500 = 3071, and deducted 3279 from my credit card, where rs 208 not sure why they added it.

App Shows refund amount of 2999, but not received till date

not sure how to contact them not able to contact with the specified zoom numbers

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Manjushree,

Greetings!

We are sorry for the trouble caused. We did check the booking and see that you had to pay the security deposit while making the booking. As the same was not paid, the amount was auto deducted through the pre-authorization option.

Rest assured, the amount of RS. 2999 will be added to the booking and released within 24-48 hours.

Regards,
Appachu
Zoomcar

Nov 01, 2019

Updated by manjushree123 Thanks, Consumer Complaints forum and Zoom car team I received my refund amount, I kindly request zoom car team to respond to the mail sent to "[protected]@zoomcar.com" because we have only this mode of contact

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Comments

Vishal katariaZx

from Abohar, Punjab

My booking is cancelled and don’t know the reasons. But customer service told me and also received massage from zoomcar that your amount will be refund fully in your bank account before 21/10/2019. I haven’t received any money till now.
My registered mobile number is- [protected]
Aditya Revoo

abhishek parasa

from Delhi, Delhi

I made booking foor 26th october 2019 for verna, money debited from card but payment failure happened

Zoomcar Customer Care's response, Oct 31, 2019

Verified Support

Hello Abhishek.

Greetings!

We are sorry to know that the amount is deducted and the booking is unconfirmed. Please share the registered mail id for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar