Zoom Car — Not refunding for my fuel - worst service ever

Address:	New Delhi, Delhi, 110005
Website:	www.zoomcar.com

Hi team,

This is to inform this that zoomcar booking: jps6vgpbe

I have rent a car to outstation and spent 6500 on fuel bill, i have submit the fuel bills as i am regular customer of zoom car, so didn't take follow up for fuel, but after few days when i am check my bills i check booking of zoom car they havn't refunded yet, i called to their team they said will arrange a call back for same to me, after a day or two i got call that we can only refund max inr 3000 of fuel bill as your car runs 540 km apprx according to car average we can make this much only, i told your cars breaks down 2 time on the way i was stucked in huge traffic jaam near rorkee and next day haridwar to rishikesh and in return near deoband, you can even trace your car and i was on hiils for long time its hot outside ac is on and when you said fuel is included did they mention as per km they will refund and how can they judge the kms when car is in huge traffic and on hills and after break down i have refuel the car three three diffrent places and submitted the bills, are those are frauds, are they were my relatives who gave me the wrongs bills, i know practiclly its on high side i was also worried for same and then your ground executive said ciaz autonmatic average is too poor as its petrol car and depends on driving conditons as well, even after handing over the car to ground executive it again breakdown

My car breakdown 2 times near modinagar and meerut at midnight did i ask for compensation for same as i know it can happen its tecnical fault, but think technically about fuels why should i pay from pocket and with whom permisson booking is completed and zoom car refunded only inr 2889 of fuel,
Who will pay the amount which i have spent form pocket, if you can't handlle all this why you includes fuel?

I need my moneyback asap, team kindly help on same

Regards'
Chanpreet