[Resolved]  Zoom Car — not responding to customer issues and not able to contact through customer service phone number

Address:	560086
Website:	www.zoomcar.com

Below email was written addressing the issues i faced, its been almost a week and the company is not bothered to respond to the issues, i also tried to contact on customer service but i failed there too because of them not responding, hence i am registering a complaint here.

Booking id: jps627t3d
Firstly, i am disappointed with zoom car for not informing prior to booking or while booking about the speed governors being installed in all new vehicles. I also fail to understand the point in, informing about the speed governor just before 2 hrs the start time. How could you expect the customers to accept this information on a positive note when all preparations are done for the trip??
This is my second similar experience with zoom car, last year with short notice i was informed that xuv500 was replaced by scorpio and the scorpio allotted was in worst condition hence i had to cancel the booking, zoom car ruined my trip.

Secondly, the car interiors were not clean i had mentioned about this in pickup checklist, the exteriors were only wiped it was not clean though pfa pictures (Could not attach all pictures due to constraints) and later i invested my time and money to get the car cleaned.
Finally, zoom car blamed for a damage on front bumper, also charged rs. 500 for repairs. During delivery driver told its a new car and asked to record a video, i asked him to show the damages if any, he showed one on boot door and another on front left fender. Since i trusted his words, i did not record any video. Earlier the fleet executives were showing all the damages on the car and they were documenting on a paper and customers acknowledge it with their signature, i fail to understand why you people are not practicing it and asking the customers to take a pic or video?? It is your responsibility to show all the damages on the car.

I had booked for 720 kms but i had driven only 635 kms, here as well i have paid excess, i do not see any loss to zoom car and just like that you cannot charge me for the damage that was not done by me. Kindly refund rs. 500.