[Resolved]  Zoom Car — Not returning full refunds

Address:

Pune, Maharashtra, 411057

My date of booking the car was 15 November I have booked a figo which I did not use as I was told that the person who will be driving the car should only book the car which I was not knowing initially. And I was not the one who was about to drive. My friend was the one.So I asked them a way out and customer care told me to not take the car and you will get full refund as in the system if i will cancel then half the amount will be deducted. I did the same and did not go to pick the car. Later on they refunded only the amount 5000 and considered that I have used the car. But after lot of calls and follow up of 1 month. They are saying that they have refunded 420 more which is for cancelled car. But still they are not willing to give full amount i. e. 5840 back which I should be getting as I have just done whatever there customer care representative said. I have been following them since one and a half month. They are just transfering my calls. And updating wrong comments that I am not picking up their calls and cancelling them. Highly irritated. Someone please resolve the issue.