Zoom Car — obnoxious and irresponsible billing of missing article to the customer without prior checks

Address:	Bangalore, Karnataka, 560102
Website:	www.zoomcar.com/bangalore

We had booked a xuv 500 for a trip last weekend, couple of things:

1. Automatic unlocking of the car from the registered number, which is fairly good but not for use in indian scenario becasue you the hell donot do a complete check and leave the passanger to go through a rediculous list, on top of that no agent present in the place to make a complain about

2. After the trip was completed we had got a notification of a missing cup holder from the rear side of the side seat for whcih we were fined rs.500! Now what good use do zoomcar thinks that a passanger would remove a cup holder which makes no sense to use except in the car itself. A matter of high negligence to do an internal check before handing the car to the customer, god knows if the car owner might have jinxed it and to least no person during the pickup and drop scenarios.

For god sense please donot pipe down your customer experince if you donot have the capability of doing it. An absolute pathetic experience from zoomcar, hight level of negligence for not checking what is missing and what is not and you bill the missing article to the pasangers account. What next, do you plan to bill the passanger the price of the car if a freaking air freshner is missing??

Utterly nonsensical bahavior and dissapointment, switching from zoomcar to myles and will never refer any corporates or inidvisual to opt for zoomcar services.